smjili believes that gaming should always be fun, entertaining, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to keep their gaming experience positive and safe — for themselves and their families.
Responsible gaming means enjoying casino games, slots, bingo, and sports betting as a form of entertainment — not as a way to earn income or escape personal problems. At smjili, we want every player in Manila, Cebu, Davao, Quezon City, and across the Philippines to have a gaming experience that stays fun and never becomes harmful.
Problem gambling can affect anyone, regardless of age, income, or background. The good news is that with the right tools and awareness, it is entirely preventable. smjili provides a full suite of responsible gaming features that put you in control of your play at all times.
Whether you are a casual player who enjoys a few rounds of slots on the weekend, or a regular at our live casino tables, smjili's responsible gaming programme is here to support you every step of the way.
💡 Remember: Gaming at smjili should always be a choice — not a compulsion. If it stops feeling fun, it's time to use our tools or take a break.
If you recognise any of these signs in yourself or someone you know, please use smjili's self-exclusion tools or contact our support team immediately.
smjili gives every player direct access to these tools from their account settings — no waiting, no complicated process.
Set a daily, weekly, or monthly cap on how much you can deposit into your smjili account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly; increases take 7 days to take effect to protect you from impulsive decisions.
Set a maximum session duration for your smjili play. When your time is up, you will receive a notification and be prompted to take a break. This helps prevent the "time blindness" that can occur during extended gaming sessions.
Enable periodic on-screen reminders that show you how long you have been playing and how much you have wagered during the current session. Reality checks are a simple but powerful way to stay aware of your gaming activity in real time.
Take a short break from smjili by activating a cool-off period of 24 hours, 7 days, or 30 days. During a cool-off, your account is temporarily restricted from deposits and gameplay. This is ideal if you feel you need a short pause without committing to full self-exclusion.
If you feel your gaming is becoming a problem, you can self-exclude from smjili for a minimum of 6 months or permanently. During self-exclusion, your account is fully suspended and you will not receive any marketing communications from smjili. Contact our support team to activate self-exclusion immediately.
Access a full history of your smjili gaming activity, including deposits, withdrawals, game sessions, and net win/loss figures. Reviewing your gaming history regularly is one of the most effective ways to stay in control of your spending.
Under Philippine law, participation in casino-style gambling is restricted to individuals who are 21 years of age or older. smjili strictly enforces this requirement and will not knowingly allow anyone under 21 to register or play on our platform.
During the registration process, all smjili players are required to confirm their age. Before any withdrawal is processed, players must complete Know Your Customer (KYC) identity verification, which includes submission of a valid Philippine government-issued ID confirming date of birth.
If smjili discovers that a player is under 21 years of age, the account will be immediately suspended, all funds will be returned to the source payment method, and the matter will be reported to the relevant regulatory authorities.
Parents and guardians: If you share a device with a minor, please ensure that your smjili account is protected with a strong, unique password and that you log out after every session. Never share your smjili login credentials with anyone.
Responsible gaming is not just a policy at smjili — it's a core part of how we operate every single day.
smjili provides clear, honest information about how games work, including RTP percentages, house edge explanations, and the reality that gambling outcomes are determined by chance — not skill or strategy.
Our customer support team is available around the clock via live chat. If you are concerned about your gaming habits or need help activating any responsible gaming tool, our team is ready to assist you in Filipino-English.
smjili does not send bonus offers or promotional messages to players who have activated a cool-off period or self-exclusion. We also do not target players who have shown signs of problem gambling with aggressive promotional campaigns.
smjili uses two-factor authentication, session monitoring, and login alerts to keep your account secure. If unusual activity is detected, we will notify you immediately and may temporarily restrict your account for your protection.
smjili operates in accordance with Philippine gaming regulations and PAGCOR's responsible gaming framework. Our responsible gaming policies are reviewed and updated regularly to reflect the latest regulatory guidance and best practices.
All responsible gaming requests — including self-exclusion, deposit limit reductions, and account closures — are handled with complete confidentiality. Your privacy is fully protected when you reach out to smjili for support.
Keep your smjili experience fun and in check with these practical guidelines.
Decide how much you are comfortable spending before you open smjili. Treat it like an entertainment budget — the same way you would budget for a night out in BGC or a movie in SM Mall of Asia. Once it's gone, stop.
Losing streaks are a normal part of gambling. Chasing losses by increasing your bets to "win it back" is one of the most common paths to problem gambling. Accept losses as the cost of entertainment and walk away.
Step away from smjili regularly — even during a winning streak. Set a timer, grab a snack, or take a walk. Regular breaks help you stay clear-headed and make better decisions about your gaming session.
Never use money earmarked for rent, bills, groceries, or your children's education to fund gaming. smjili is for entertainment — your financial obligations always come first.
Avoid gaming on smjili when you are tired, stressed, emotionally upset, or under the influence of alcohol. These states impair judgment and can lead to decisions you would not normally make.
If you feel your gaming is getting out of hand, talk to a family member, close friend, or a professional counsellor. You don't have to deal with it alone — and reaching out is a sign of strength, not weakness.
smjili is here to give you a world-class gaming experience — slots, live casino, bingo, and more — with the peace of mind that comes from knowing your wellbeing always comes first. Set your limits, play within your means, and enjoy the game.
⚠️ Gambling is addictive. Know when to stop.
For players 21 years and above only. Please game responsibly.